Protection of personal data of KTG application users

Introduction

The KTG mobile application was created to provide convenient access to documentation for HVAC devices (Heating, Ventilation, Air Conditioning) distributed by Klima-Therm sp. z o.o. This privacy policy aims to clarify how we collect, process, and protect personal data of users utilizing the application, as well as what rights users have in relation to the processing of their data.

We care about the privacy and security of all persons using our application. We want to assure you that the KTG application complies with all applicable legal regulations, including the General Data Protection Regulation (GDPR).

Personal Data Controller

The controller of personal data collected through the KTG mobile application is Klima-therm Sp. z o.o., based in Warsaw, Ostrobramska Street 101A, 04-041 Warsaw, registered in the Register of Entrepreneurs of the National Court Register under number KRS 000707159, NIP: 9562163781, REGON: 340118385.

You may contact the controller at: kontakt@klima-therm.com

Scope of Collected Data

When using the KTG application, the following personal and technical data may be collected:

Email address (if required for registration or user contact);
Technical data of the mobile device, such as: device model, operating system, application version, IP address, unique device identifiers;
Information regarding the use of the application, including app logs, documentation download history, user preferences;
Information voluntarily provided by the user when contacting technical support or customer service;
Location data of the user – only if using functions that require it (after obtaining consent);

The collection of personal data is limited to what is necessary for the proper functioning of the application and for enabling the download of HVAC device documentation.

Purpose and Legal Basis of Data Processing

Personal and technical data are processed for the following purposes:

Ensuring the proper functioning of the application and features such as browsing and downloading HVAC device documentation;
Improving the app’s performance, analyzing usage statistics, detecting errors and preventing abuse;
Contacting users regarding technical support, inquiries, updates, or changes to the application;
Fulfilling legal obligations;
Handling complaints and inquiries submitted by users;
Protecting the controller’s rights and interests, including pursuing claims or defending against them.

The legal basis for data processing is:

performance of the contract (use of the application) under Art. 6(1)(b) of the GDPR,
user consent (where required) under Art. 6(1)(a) of the GDPR,
legitimate interests of the controller under Art. 6(1)(f) of the GDPR,
legal obligations imposed on the controller under Art. 6(1)(c) of the GDPR.

Data Sharing with Other Entities

Users’ personal data may be shared only in cases provided by law or entrusted for the purpose of providing services related to the application’s operation. Data may be transferred to third parties such as:

IT service providers and subcontractors supporting the development and maintenance of the application;
Entities authorized by law (e.g., law enforcement, courts);
Companies providing analytics or hosting services;
Business partners only to the extent necessary for the implementation of the application’s functionalities.

All entities to whom data processing is entrusted are obliged to ensure its security and confidentiality.

Data Storage and Security

Users’ personal data are stored for as long as necessary for the purposes for which they were collected, or until the user withdraws consent (if consent was the basis for processing). After this period, the data is deleted or anonymized.

Appropriate technical and organizational measures have been implemented to protect data against unauthorized access, loss, destruction, or unauthorized modification. Data encryption, access control, and regular security tests are used.

User Rights

Every user of the KTG application has the right to:

access their personal data;
rectify (correct) data;
delete data (“right to be forgotten”);
restrict processing;
data portability;
object to data processing;
withdraw consent to personal data processing at any time, without affecting the legality of the processing carried out before its withdrawal;
lodge a complaint with the supervisory authority (President of the Data Protection Office).

To exercise these rights, please contact the data controller at: kontakt@klima-therm.com.

Cookies and Tracking Technologies

The KTG application may use cookies and other similar technologies to collect information about user activity within the application to ensure better operation, content personalization, and statistical analysis. The user may disable cookies in device settings, but this may affect some application features.

Transfer of Data Outside the European Economic Area

Users’ data may be transferred outside the European Economic Area (EEA) only when necessary for the provision of services and only to countries ensuring an adequate level of data protection, in accordance with GDPR regulations.

Profiling

User data will not be subject to automated decision-making or profiling.

Changes to the Privacy Policy

We reserve the right to make changes to this privacy policy. Any changes will be published in the application and, in the case of significant changes, communicated to users. We recommend regularly reviewing this policy for up-to-date privacy information.

Contact

If you have any questions, concerns, or requests regarding the processing of personal data, please contact the data controller at kontakt@klima-therm.com or by mail to the company’s address.

Final Provisions

Using the KTG application means acceptance of this privacy policy. If the user does not agree with its provisions, they should stop using the application. The privacy policy is valid from the day of its publication.

Thank you for your trust. We assure you that every effort will be made to ensure that the personal data of KTG application users are processed with the highest standards of security and privacy.

Privacy Policy of the KTG Mobile Application