At Klima-Therm, we continuously improve our key processes by leveraging modern digital technologies.

One of the most advanced solutions implemented by Klima-Therm since 2024 is the Locatick application, used in the field of service management. The tool enables direct supervision and real-time management of technical teams operating in the field.

Through the app, technicians receive service orders, access detailed location information, and can contact the customer directly. After completing their work, they fill out a digital service report on a mobile device, which is then automatically sent to the serwis.oze.eco system — making the entire process fully paperless.

The Klima-Therm Service Department manages tens of thousands of devices across Poland and collaborates with hundreds of service partners. Efficient operation of such an extensive technical infrastructure requires modern digital tools.

The Locatick application significantly accelerates technicians’ work and optimizes response times to each service request. Customers, in turn, gain full insight into the service history of their devices, available via the serwis.oze.eco portal.

Together, the serwis.oze.eco platform and the Locatick application form an evolving ecosystem of tools for warranty and after-sales support of Klima-Therm products — including service requests, maintenance operations, repairs, and spare parts orders. These solutions play a key role in driving the company’s ongoing digital transformation across its most critical business area.

We invite you to explore the material showcasing how the Locatick application is used in our operations.