General warranty rules

Warranty rules for Klima-Therm units

v. 2017/1

This warranty applies to complete Klima-Therm air conditioning units, hereinafter referred to as units, purchased from the distribution network of the General Distributor of Klima-Therm units in Poland – Klima-Therm Spółka z ograniczoną odpowiedzialnością with its registered office at ul. Ostrobramska 101A, 04-041 Warsaw. This warranty applies to complete Klima-Therm units, purchased and installed in the territory of the Republic of Poland.

The obligations of the Guarantor resulting from this warranty shall be performed by the Seller/Distributor with the current status of Authorised Service Provider, as listed in the Warranty Card. The obligations and rights of the Guarantor may also be performed by another Seller/Distributor with the status of Authorised Service Provider, on the acceptance of liability under the Warranty Card. Authorised Service Provider (ASP) is a company holding a valid ASP certificate issued by Klima-Therm. The detailed scope and warranty conditions are specified in further provisions of the Warranty Card.

WARRANTY PERIOD
1. The warranty ensures that the units will be repaired free of charge, spare parts and labour included, for a period of 24 months from the date of its sale, provided that the requirements set out in chapter 3 of these conditions are met.
WARRANTY SCOPE
1. The warranty covers defects of the unit caused by defective parts or manufacturing defects.
2. Only companies with the ASP status are authorised to perform warranty repairs of the units. The ASP status together with a valid certificate entitles the company to perform warranty repairs of Klima-Therm units.
3. Repair shall mean the performance of specialist activities, appropriate for the removal of the defect covered by the warranty, regardless of the number of parts replaced during a single repair.
4. The Seller shall comply with this Warranty once the Customer provides the Seller with:
  1. a legibly and correctly completed (without deletions, corrections or additions) Warranty Card containing:
    - the details and stamp of the Seller,
    - sale date,
    - user details,
    - number of the sale document,
    - first start-up date,
    - certificate of first start-up,
  2. valid proof of purchase of the unit (invoice, bill, receipt) with the date of sale compliant with the data contained in the Warranty Card.
5. The prerequisite for exercising the rights resulting from the warranty is the performance of technical inspections and maintenance activities in accordance with the operating manual.
6. Units weighing more than 10 kg shall be repaired onsite. In other cases (where units weigh less than 10 kg), the costs of delivery and collection of the unit from the service point shall be borne by the Customer.
7. ASP may refuse to perform the free-of-charge repair if:
  1. it identifies inconsistencies in the data contained in the documentation with the data provided on the unit,
  2. broken seals or
  3. violation of the provisions contained in the Warranty Card,
  4. the unit is operated contrary to its intended use and operating manual,
  5. there is a lack of required service clearance or lack of access to the unit that complies with the OHS rules.
8. Defects revealed during the warranty period shall be removed within 14 working days from the date of submission of a written notice of their occurrence to the Seller.
9. If it is necessary to import spare parts from abroad, the repair period shall be extended by the time needed to import these spare parts.
10. The notification of defects must include:
  1. details of the notifier (telephone number, suitable person),
  2. Warranty Card copy,
  3. serial number of the unit/units,
  4. sale date of the unit,
  5. description of the defect,
  6. and the address where the unit was installed.
11. The warranty period shall be extended by the length of the repair time of the unit. This shall not apply if the Customer does not collect the repaired unit from ASP despite being notified that the repair has been carried out.
12. All products and parts that were replaced during the repair become the property of the Guarantor.
WARRANTY TECHNICAL INSPECTIONS
1. The prerequisite for exercising the rights resulting from the 2-year warranty is the performance of periodical maintenance and service activities listed in the operating manual.
2. The interval between inspections may not be shorter than 12 months, the first inspection must take place within a period of time not shorter than 6 months and not longer than 8 months from the date of sale.
3. The interval between the replacement of filters may not be longer than 3 months.
4. In cases justified by the operating conditions of the units, ASP, in consultation with the Customer, shall designate additional mandatory warranty inspections, which shall be treated as mandatory inspections and which shall condition the exercise of the rights resulting from this warranty. In the event of disagreement, the decision of ASP in this respect shall be final.
EXCLUSION OF LIABILITY OF THE GUARANTOR
1. The warranty does not cover:
  1. unit parts subject to normal wear and tear, consumables (filters, fuses, etc.),
  2. damage to units resulting from non-compliance with the operating manual, in particular from improper use, maintenance, operation, storage, or use of inappropriate consumables (e.g. filters),
  3. mechanical damage to units and defects caused by this damage,
  4. defects and damage caused by force majeure (e.g. lightning strike, flood, corrosion, power grid over-voltage),
  5. defects caused by repairs, alterations and structural changes resulting from unauthorised work or performed by an unauthorised entity
  6. activities and parts listed in the operating manual and belonging to standard use of the unit, delivery, cleaning and replacement of filters, replacement of batteries in the remote control,
  7. defects caused by incorrect selection of the unit,
  8. defects and incorrect operation caused by incorrect or defective installation of the unit
  9. i. products whose Warranty Card or
  10. serial numbers were altered, made illegible, erased or crossed out.
2. The warranty does not cover the Customer's claims linked to the technical parameters of the unit, as long as these parameters are consistent with the information provided by the manufacturer.
3. The Guarantor shall not be liable for damage relating to maintenance activities.
4. ASP and representatives who sold the units shall not be liable for the timeliness of warranty services if their operations are disrupted by unforeseen force majeure circumstances.
5. In the event of unjustified complaints, the Customer shall bear the costs related to the work performed.