General warranty rules

Warranty rules for Montair units

v. 2018-1

Montair cooling and heating units, hereinafter referred to as units, purchased from the distribution network of the Distributor of Montair units in Poland: Klima-Therm Sp. z o.o. with its registered office at ul. Ostrobramska 101A, 04-041 Warsaw. This warranty applies to complete Montair units, purchased and installed in the territory of the Republic of Poland.

The obligations of the Guarantor resulting from this warranty shall be performed by the Seller/Distributor with the current status of Authorised Service Provider, as listed in the Warranty Card. The obligations and rights of the Guarantor may also be performed by another Seller/Distributor with the status of Authorised Service Provider, on the acceptance of liability under the Warranty Card. Authorised Service Provider (ASP) is a company holding a valid ASP certificate issued by Klima-Therm. The detailed scope and warranty conditions are specified in further provisions of the Warranty Card.

WARRANTY PERIOD
1. The warranty ensures that the units will be repaired free of charge, spare parts and labour included, for a period of 24 months from the date of its sale, provided that the requirements set out in chapter 3 of these conditions are met.
2. In all other cases, the warranty for the units is 12 months from the sale date. If the requirements set out in chapter 3 of these conditions are not met, this will void the warranty 12 months after the sale date.
WARRANTY SCOPE
1. The warranty covers defects of the unit caused by defective parts or manufacturing defects.
2. Only companies with the ASP status are authorised to perform installation work, warranty repairs and technical inspections of the units. The ASP status together with a valid certificate entitles the company to perform installation work, warranty repairs, technical and maintenance inspections of Klima-Therm by Clint units.
3. Repair shall mean the performance of specialist activities, appropriate for the removal of the defect covered by the warranty, regardless of the number of parts replaced during a single repair.
4. The Seller shall comply with this Warranty once the Customer provides the Seller with a legibly and correctly completed (without deletions, corrections or additions) Warranty Card containing:
  1. the list of units,
  2. details of the installer/launcher (ASP),
  3. details and stamp of the Seller,
  4. sale date,
  5. user details,
  6. invoice number,
  7. start-up date,
  8. start-up protocol (certificate of first start-up),
  9. proof of paid inspections’ dates, performed by ASP for the duration of warranty, in line with the rules specified in chapter 3, in the form of entries in the Warranty Card and inspection protocols with the description of the work performed.
5. The prerequisite for exercising the rights resulting from the warranty is the performance of periodical technical inspections by ASP during the warranty period in compliance with the regulations specified in chapter 3, in accordance with the status acquired, and performing maintenance activities in accordance with the operating manual.
6. Units weighing more than 10 kg shall be repaired onsite. In other cases (where units weigh less than 10 kg), the costs of delivery and collection of the unit from the service point shall be borne by the Customer.
7. ASP may refuse to perform the free-of-charge repair if:
  1. it identifies inconsistencies in the data contained in the documentation with the data provided on the unit,
  2. broken seals or
  3. violation of the provisions contained in the Warranty Card,
  4. the unit is operated contrary to its intended use and operating manual,
  5. there is a lack of required service clearance or lack of access to the unit that complies with the OHS rules.
8. Defects revealed during the warranty period shall be removed within 14 working days from the date of submission of a written notice of their occurrence to the Seller.
9. If it is necessary to import spare parts from abroad, the repair period shall be extended by the time needed to import these spare parts.
10. The notification of defects must include:
  1. details of the notifier (telephone number, suitable person),
  2. Warranty Card number,
  3. serial number of the unit / units,
  4. sale date of the unit,
  5. description of the defect,
  6. confirmation of the periodical technical inspections performed (for the period of 2 years of the warranty),
  7. and the address where the unit was installed.
11. The warranty period shall be extended by the length of the repair time of the unit. This shall not apply if the Customer does not collect the repaired unit from ASP despite being notified that the repair has been carried out. If the Customer does not collect the repaired unit for a period longer than 8 weeks from the notification of repair, the right to dispose of the unit is reserved.
WARRANTY TECHNICAL INSPECTIONS
1. The prerequisite for exercising the rights resulting from the 2-year warranty is the performance of periodical, at least twice a year, paid technical inspections of the units, carried out by ASP and confirmed by appropriate protocols and entries in the Warranty Card. If a defect becomes apparent during the warranty period, and there are no such inspections, it shall be presumed that the defect is due to a lack of inspections.
2. The technical inspections must take place before the summer season (in March, April or May) and before the winter season (in September, October or November). The interval between inspections may not be shorter than 6 months.
3. In cases justified by the operating conditions of the units, ASP, in consultation with the Customer, shall designate additional warranty inspections, which shall be treated as mandatory inspections and which shall condition the exercise of the rights resulting from this warranty. In the event of disagreement, the decision of ASP in this respect shall be final.
EXCLUSION OF LIABILITY OF THE GUARANTOR
1. The warranty does not cover:
  1. unit parts subject to normal wear and tear, consumables (filters, fuses, etc.),
  2. damage to units resulting from non-compliance with the operating manual, in particular from improper use, maintenance, operation, storage, or use of inappropriate consumables (e.g. filters),
  3. mechanical damage to units and defects caused by this damage,
  4. defects and damage caused by force majeure (e.g. lightning strike, flood, corrosion, power grid over-voltage),
  5. defects caused by repairs, alterations and structural changes resulting from unauthorised work or performed by an unauthorised entity,
  6. activities and parts listed in the operating manual and belonging to standard use of the unit, delivery, cleaning and replacement of filters, replacement of batteries in the remote control,
  7. defects caused by incorrect selection of the unit.
2. The prerequisite for exercising the rights resulting from the warranty is the performance of all repairs exclusively by ASP.
3. The warranty does not cover the Customer's claims linked to the technical parameters of the unit, as long as these parameters are consistent with the information provided by the manufacturer.
4. The Guarantor shall not be liable for consequential damage. The decision of ASP on the validity of the complaint notification shall be final.
5. Decyzja APS w zakresie zasadnoĹ›ci zgłoszenia reklamacyjnego jest decyzją ostateczną.
6. ASP and representatives who sold the units shall not be liable for the timeliness of warranty services if their operations are disrupted by unforeseen force majeure circumstances.
7. In the event of unjustified complaints, the Customer shall bear the costs related to the work performed.